Prof. Dr. Matthias Möbus

Portrait of Matthias Möbus© M. Pilch

Business Administration and Information Processing

matthias.moebus(at)haw-kiel.de
Sokratesplatz 2
24149 Kiel
Room: C03-3.18

Matthias Möbus is a professor at the Institute of Business Informatics, a member of the extended senate of Kiel University of Applied Sciences, and chair of the examination board of the Faculty of Business.
Information about the individual courses can be found in the module database.

  • October 2022: Speaker at the Smart Country Convention (SCCON 2022 Berlin) on the development and application of maturity models for measuring the digitalization level of business processes, “Maturity Model Digital Processes 2.0”

  • Since 2021: Member of the project group “Maturity Model Digital Processes 2.0” in the Digital Business Processes working group of Bitkom e.V.

  • March 2019: Visiting lecturer at Saxion University of Applied Sciences, Enschede

  • July/August 2017: Visiting lecturer at the University of Waikato, Hamilton (report)

  • Since 2004: Professor of Service Management and Business Informatics (Kiel University of Applied Sciences)

  • Since 1998: Independent consultant, project manager, trainer

  • Since 1996: Lecturer in topics including business management, marketing, sales, e-business, customer relationship management, project management, business process management, and human resources, for example at Lucerne University of Applied Sciences and Arts and the University of Hamburg

  • 1990–1995: Sales manager, IT coach, junior management (building society)

  • 1986–1990: Trainer, customer and securities advisor, head of counter services, deputy branch manager (private bank)

  • 1983–1986: Consultant, dispatcher, IT officer (cooperative bank)

Education:

  • Dr. rer. pol. (Doctorate in Economics and Social Sciences)

  • Diplom-Betriebswirt (Diploma in Business Administration)

  • Diplom-Sozialökonom (Diploma in Socioeconomics)

  • Certified Trainer

  • Certified Banking Specialist

  • Banker

  • Forklift Operator

  • Wholesale and Foreign Trade Merchant

Matthias Möbus’s research focuses are on business process and workflow management, Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN), digitalization and digital business, maturity models, as well as customer relationship and customer satisfaction management.

Selected practical projects by Matthias Möbus include:

  • Modeling and optimization recommendations for key, management, and support processes of over 150 companies (mainly from Northern Germany)

  • Project for prioritizing business processes to be optimized under limited resources

  • Digitalization of business processes for a craft business

  • Design and implementation support of business process management at a nursing service provider

  • Development of a customer portal strategy and implementation support for an IT service company including analysis, optimization, and design of service processes

  • Evaluation of service processes and development of related optimization proposals for selected patient areas in a clinic

  • Strategy development and generation of service offerings and processes to attract and retain customers in direct business of an insurance company

  • Development of a sales strategy for a telecommunications service provider

  • Proposals for further development of occupational health management at a bank, with special consideration of corporate culture, personnel, and procedural aspects

  • Evaluation of the effects of services at hardware stores in Kiel

  • Business process recording and analysis as well as development of optimization proposals for a medical practice

  • Evaluation of the impact of a sales strategy for insurance services and development of recommendations for further improvement

  • Development of an alumni web portal based on a web CMS

  • Development and implementation of key performance indicators for controlling service processes in “bank factories”

  • Investigation of the relationships and interactions between employee and customer satisfaction in the banking sector

  • Development of a cross-industry employee loyalty index

  • Evaluation of service staff performance in the IT sector and development and implementation of optimization measures

  • Creation of concepts for recruiting, developing, and retaining qualified employees in the service industry

  • Development of software to support claims management for a health insurance company

  • Implementation of process optimizations in travel management (application, approval, and billing procedures) at a service company through design and implementation of workflow management software

  • Development of software for the evaluation of courses

  • Design and implementation of an internet career portal for a non-alcoholic beverage manufacturer

  • Development and implementation of content for the internet self-service area of a health insurance company

Further information can be found on ResearchGate.

Matthias Möbus’s office hours are always on Thursdays from 7:30 to 8:30 AM by prior appointment via email. Additional individual appointments are possible by arrangement.